Why this matters
Solar panels can be a good investment when the system is specified honestly, priced fairly and installed properly. The issue is not solar technology itself. The issue is whether the sale, installation or aftercare matched what you were told.
In-home sales can be difficult because the decision is made in a private setting, often after a long appointment. What was said, how quickly the customer signed and whether cancellation rights were explained can all matter.
We are not a government scheme, energy supplier or solar installer. Solar Panel Advice Centre helps homeowners organise the facts, understand the likely route and decide whether a free case review is sensible.
Warning signs
the appointment became a sales pitch you were not expecting
you were told the deal was only available that day
the salesperson stayed for a long time or pressured you to sign
cancellation rights were not explained clearly
paperwork was completed during the visit without proper time to reflect
you were left unsure what you had agreed to
What to keep
- appointment confirmation or lead form
- sales brochure, quote and contract
- cancellation information and contract paperwork
- notes of what was said during the visit
- texts, emails or WhatsApp messages
- cancellation notice or lack of one
Where the issue may fit
The right route depends on what was said at the door, what written information was provided, whether cancellation rights were explained and what your documents show.
- complaint about pressure selling or misleading explanation
- cancellation-rights review where the sale was off-premises
- mis-selling complaint if the sale was rushed or unclear
- mis-selling review where promises drove the decision
How a free review helps
A free review is designed to sort the issue into the right category before you spend time on the wrong complaint. You can explain what happened in plain English, then add documents later if they are available.
The review normally looks at the sales promise, the written paperwork, the sales process, the installation position and any aftercare or warranty response.
FAQs
Is doorstep solar selling illegal?
Not automatically. The issue is whether the sale was fair, clear and compliant with cancellation rules that applied to the circumstances.
Does same-day signing matter?
It can. Pressure, urgency and lack of time to compare can be relevant when reviewing the sale.
What if I cannot remember every detail?
Write down a timeline while it is fresh and keep any messages or documents from the visit.