What this guide helps you review
The key questions are how the sale happened, when you signed, what cancellation information was provided and whether work started quickly.
Use the prompts below to organise those facts before contacting the seller or requesting a case review. The page does not calculate a legal deadline or replace advice about your specific position.
Questions to answer
Was the contract agreed at home, online, by phone or on business premises?
What date did you sign or accept the contract?
Were you given cancellation information in writing?
Did you ask to cancel, and when?
Had installation or survey work started before cancellation?
Were you given clear written cancellation information?
Do you have emails or messages about cancellation?
How to use the information
Compare the dates and cancellation wording with the contract and any notices you received. If information was missing, unclear or contradicted by the salesperson, keep a written note of what happened.
You can then raise the issue with the seller or explain the circumstances when requesting a wider case review. Do not rely on this page alone to calculate a deadline.
Documents to gather
Have any contract or order form, cancellation notice, quote, installer messages and records showing when work was agreed or started nearby if you can.
If some documents are missing, write down the dates, who you dealt with and what you remember being told about cancellation.
FAQs
Can this guide tell me the exact deadline?
No. It highlights the facts that may affect the position, but you should check the contract, the information supplied and the current rules before relying on any date.
What if I was told I could not cancel?
Keep that message or write down who said it and when.
What if I was not given cancellation information?
Keep the contract, messages and dates together. Missing or unclear cancellation information can be important.