Solar Panel Claims FAQs

Start with what caused the concern. If the problem is about savings, payback, free solar claims, grants or pressure selling, it may be a mis-selling issue. If the problem is leaks, low output, inverter faults or poor aftercare, it may be an installation or warranty issue.

No. Solar Panel Advice Centre provides general consumer information and a practical review route. The outcome depends on your documents, evidence and circumstances.

No. A review does not guarantee a claim, compensation, refund or specific outcome. It helps you understand the route that may apply and the evidence that matters.

Mis-selling may involve misleading savings claims, unrealistic payback periods, pressure selling, unclear ownership, false grant claims or verbal promises that do not match the paperwork.

That can be relevant if the expected savings or income were used to persuade you to sign and the figures were unrealistic, unclear or not properly explained. The paperwork and sales illustration will usually matter.

Free solar, grant-backed or officially approved claims should be checked carefully. The key question is what you were told, what the documents say, who made the claim and whether the offer was presented accurately.

Yes. A working system can still have been sold using unrealistic savings, grant, payback or performance claims.

Keep the advert, brochure, messages or notes from the visit. Scheme or grant wording can be important if it influenced the decision to sign.

Start with the facts: who sold it, who installed it, what was promised and what has gone wrong. The complaint route should follow the evidence.

Low output can have several causes, including shading, inverter faults, installation problems, system design, monitoring issues or unrealistic sales estimates. Output evidence, monitoring screenshots and installation paperwork can all help.

Yes, if the damage appears linked to the installation. Photos, dates, inspection notes, installer messages, warranty documents and any repair quotes can help show what happened.

The route depends on the paperwork. Warranty documents, insurance-backed guarantees, manufacturer warranties, handover packs and installer messages can all matter.

Keep a clear record of contact attempts, dates, emails, letters, messages and any replies. The next route may depend on whether the issue is with the seller, installer, warranty provider, certification body or another complaint body.

Useful evidence can include the contract, quote, savings illustration, adverts, messages, photos, monitoring screenshots, warranty documents and complaint replies.

That is common. A contract, quote, sales illustration, messages or photos can be enough to start. Missing documents can be listed and requested later.

Yes. Photos can help where the issue involves roof damage, poor workmanship, inverter problems, installation layout, missing equipment or visible defects. Keep original files where possible.

Use the Solar Panel Claim Review Guide if you want a structured first step. If you already know the main problem, start with the relevant route: Mis-Sold Solar Panels, Faulty Solar Panel Installation or the Solar Panel Complaint Route Guide.

Yes. Use the Solar Panel Evidence Checklist to organise what you have. Do not worry if documents are missing; start with what is available and list anything you still need.

The information is used to understand what happened, who was involved, what was promised and which route may be relevant. The next step depends on the evidence and circumstances.