What this guide helps you review
This page helps you organise the main facts about how the solar panels were sold, installed and supported afterwards.
Work through the prompts below to identify misleading promises, installation faults, performance concerns, missing warranties or failed aftercare. The guide does not produce an automatic result or decide whether you have a claim; it prepares the information needed for a more useful case review.
Questions to answer
- Who sold or installed the solar panels?
- What year did you sign the agreement?
- Were savings, payback, export income or grants mentioned?
- Were cancellation rights, official backing or scheme eligibility described?
- Are the panels underperforming, faulty or causing damage?
- Do you have the quote, contract, sales illustration or messages?
- Have you already complained, and did anyone reply?
How to use your notes
Your answers may point towards a sales review, an installation or workmanship issue, a warranty or aftercare problem, or the need to gather more evidence.
They do not decide whether a claim will succeed. Compare your notes with the written paperwork and use them to explain the problem clearly when requesting a case review.
Documents to gather
Have any contract or order form, quote, savings projection, installer messages, photos or monitoring screenshots nearby if you can.
If some documents are missing, note the approximate dates, who you dealt with and what you remember being promised. You can still request a review and add further evidence later.
contract or order form
quote, proposal or savings projection
+order form, contract or payment receipt
installer messages, emails, SMS or WhatsApp records
photos of panels, inverter, roof, workmanship or damage
complaint replies or notes of unanswered contact attempts
Related pages
FAQs
Does this guide decide if I have a claim?
No. It helps you organise the issue and identify the evidence that may matter. Any outcome depends on the individual facts, documents and complaint process.
Can I use this guide without paperwork?
Yes. Work from memory, note any uncertain dates or details, and add documents later if they become available.
What if more than one issue applies?
That is common. Your notes may identify several connected issues, such as misleading sales promises alongside installation or aftercare problems.