Why this matters
Solar panels can be a good investment when the system is specified honestly, priced fairly and installed properly. The issue is not solar technology itself. The issue is whether the sale, installation or aftercare matched what you were told.
Real energy policies and support schemes can exist, but private sales tactics sometimes blur the line between official support and a commercial offer. That distinction can matter when deciding whether the sale was misleading.
We are not a government scheme, energy supplier or solar installer. Solar Panel Advice Centre helps homeowners organise the facts, understand the likely route and decide whether a free case review is sensible.
Warning signs
the advert or salesperson used official-sounding language
you were told you had qualified for a limited scheme
the offer was described as free, subsidised or government backed
conditions or long-term obligations were not obvious at first
you were discouraged from checking official sources
the paperwork names a private company rather than a public scheme
What to keep
- screenshots of adverts or landing pages
- messages mentioning grants, schemes or eligibility
- sales brochure and quote
- contract, quote and scheme wording
- notes of what was said during calls or home visits
- any official documents you were shown
Where the issue may fit
The right route depends on how official support was described, who made the claim, what scheme actually existed and what your documents show.
- mis-selling complaint about misleading scheme wording
- mis-selling complaint if the sale relied on that representation
- review of whether official backing was implied without basis
- complaint to relevant company with supporting advert evidence
How a free review helps
A free review is designed to sort the issue into the right category before you spend time on the wrong complaint. You can explain what happened in plain English, then add documents later if they are available.
The review normally looks at the sales promise, the written paperwork, the scheme wording, the installation position and any aftercare or warranty response.
FAQs
Are all solar grants misleading?
No. Some support routes may exist, but details change. The issue is whether a private sale made misleading claims about eligibility, backing or cost.
What if the advert has disappeared?
Screenshots help, but messages, emails, call notes and the paperwork can still show how the offer was presented.
Is Solar Panel Advice Centre a government scheme?
No. We are not a government scheme, energy supplier or solar installer.