Why this matters
Solar panels can be a good investment when the system is specified honestly, priced fairly and installed properly. The issue is not solar technology itself. The issue is whether the sale, installation or aftercare matched what you were told.
Mis-selling usually turns on what you were told before signing and whether important limitations, costs or risks were left unclear. The written paperwork and sales materials matter because they show how the decision was presented.
We are not a government scheme, energy supplier or solar installer. Solar Panel Advice Centre helps homeowners organise the facts, understand the likely route and decide whether a free case review is sensible.
Warning signs
you were told the panels would pay for themselves
likely bill savings or export payments were exaggerated
the sales pitch implied government backing, a grant or an official scheme
price, output assumptions or long-term obligations were not clearly explained
you felt rushed into signing during a home visit or call
the documents do not support what the salesperson said
What to keep
- contract or order form
- quote, proposal or savings illustration
- quote, contract and sales illustration
- emails, SMS, WhatsApp messages, call notes or sales brochures
- photos of the panels, inverter, roof, workmanship or damage
- monitoring app screenshots, generation data, error messages or complaint replies
Where the issue may fit
The right route depends on what was said or omitted during the sale, who made the statements, what later went wrong and what your documents show.
- complaint to the seller or installer
- seller complaint if the sale relied on misleading claims
- installer complaint if the installation does not match what was promised
- warranty or certification route where workmanship, paperwork or aftercare is the issue
- sector dispute route if certification or membership applies
How a free review helps
A free review is designed to sort the issue into the right category before you spend time on the wrong complaint. You can explain what happened in plain English, then add documents later if they are available.
The review normally looks at the sales promise, the written paperwork, the system specification, the installation position and any aftercare or warranty response.
FAQs
What is solar panel mis-selling?
It is where the sale may have created a misleading impression about savings, grants, payback, system performance, cancellation rights or aftercare.
Is a verbal promise useful evidence?
It can be relevant, especially if supported by notes, messages, brochures, adverts, call recordings or a pattern in the paperwork.
What if the panels work but the savings are poor?
That can still be worth reviewing if the savings were used to justify the purchase.
If the sale does not match the reality, send us what you have and we will help identify the strongest route.