Why this matters
Solar panels can be a good investment when the system is specified honestly, priced fairly and installed properly. The issue is not solar technology itself. The issue is whether the sale, installation or aftercare matched what you were told.
A balanced answer is important. Solar can reduce grid electricity use, but exaggerated projections can make a deal look better than it is.
We are not a government scheme, energy supplier or solar installer. Solar Panel Advice Centre helps homeowners organise the facts, understand the likely route and decide whether a free case review is sensible.
Warning signs
you were given a single savings figure without assumptions
the projection ignored daytime usage patterns
export income was overstated
system cost or realistic output was not included in the payback calculation
battery storage or shading was not properly discussed
your actual bills do not reflect the sales illustration
What to keep
- before-and-after electricity bills
- sales illustration and quote
- monitoring data and export statements
- quote, specification and savings illustration
- system size, battery and inverter information
- photos showing roof orientation and shade
The right route depends on what savings were represented, how the system performs, the assumptions used and what your documents show.
How a free review helps
A free review is designed to sort the issue into the right category before you spend time on the wrong complaint. You can explain what happened in plain English, then add documents later if they are available.
The review normally looks at the sales promise, the written paperwork, the system specification, the installation position and any aftercare or warranty response.
FAQs
Can solar panels reduce bills?
Yes, especially when the household uses generated electricity directly. The amount varies.
Why are my savings lower than expected?
Common reasons include shading, usage patterns, export rates, system design, weather, faults or unrealistic sales assumptions.
What should be included in a savings check?
Use real bills, export information, monitoring data, the quoted system size and any assumptions made during the sale.