Why this matters
Solar panels can be a good investment when the system is specified honestly, priced fairly, suited to the property and installed properly. The issue is not solar technology itself. The issue is whether the sale, installation, workmanship or aftercare matched what you were told.
Workmanship complaints need clear, visual evidence and a careful timeline. A problem that looks obvious to the homeowner may still need photos, reports and installation documents to support a formal complaint.
We are not a government scheme, energy supplier or solar installer. Solar Panel Advice Centre helps homeowners organise the facts, understand the likely route and decide whether a free case review is sensible.
Warning signs
messy or exposed cabling
panels fitted unevenly or with questionable fixings
unfinished equipment, labels or commissioning paperwork
roof damage, leaks or disturbed tiles
monitoring or inverter issues from the start
the installer promises repairs but does not attend
What to keep
- clear photos from safe positions
- installation paperwork and certificates
- commissioning documents and warranty details
- independent roofer or electrician notes
- messages arranging remedial work
- dates of installation, faults and complaints
Where the issue may fit
The right route depends on who sold and installed the system, the nature of the workmanship fault and what your documents and photographs show.
- installer remedial complaint
- warranty or insurance-backed guarantee route
- MCS, RECC or Green Homes Dispute Resolution where relevant
- independent qualified inspection where technical evidence is needed
- urgent qualified inspection for electrical, fire or structural safety concerns
How a free review helps
A free review is designed to sort the issue into the right category before you spend time on the wrong complaint. You can explain what happened in plain English, then add documents later if they are available.
The review normally looks at the written promises, photographs, installation paperwork, technical evidence and any aftercare or warranty response.
FAQs
Should I climb onto the roof for photos?
No. Take safe photos from ground level or ask a qualified professional.
Does messy cabling prove a claim?
It may support a workmanship complaint, especially with expert evidence or performance issues.
What if the installer offers a repair?
Keep the offer in writing and record what is done. Do not rely only on verbal promises.