Why this matters
Solar panels can be a good investment when the system is specified honestly, priced fairly and installed properly. The issue is not solar technology itself. The issue is whether the sale, installation or aftercare matched what you were told.
A claim is more likely to be worth reviewing when there is a gap between what was promised and what the paperwork, performance or aftercare show.
We are not a government scheme, energy supplier or solar installer. Solar Panel Advice Centre helps homeowners organise the facts, understand the likely route and decide whether a free case review is sensible.
Warning signs
savings, export income or payback were presented as reliable when they were not
you signed after a home visit, doorstep call or high-pressure sales process
the savings or payback figures do not match real bills or output
the system is faulty, not generating properly or has damaged the roof
you were not given clear cancellation, warranty or complaint information
the company has stopped replying or has ceased trading
What to keep
- contract or order form
- quote, proposal or savings illustration
- quote, contract and sales illustration
- emails, SMS, WhatsApp messages, call notes or sales brochures
- photos of the panels, inverter, roof, workmanship or damage
- monitoring app screenshots, generation data, error messages or complaint replies
The right route depends on who sold and installed the system, what went wrong, what aftercare was provided and what your documents show.
How a free review helps
A free review is designed to sort the issue into the right category before you spend time on the wrong complaint. You can explain what happened in plain English, then add documents later if they are available.
The review normally looks at the sales promise, the written paperwork, the system specification, the installation position and any aftercare or warranty response.
FAQs
Can I check without all documents?
Yes. Start with the name of the installer or sales company, the year of sale and what went wrong.
Does poor performance automatically mean a claim?
No. Output depends on many factors. It becomes more concerning where the performance is far below what was sold or there is evidence of poor design, shading, faults or bad installation.
What if I am not sure who is responsible?
That is common. The review helps separate sales, installation, warranty and aftercare issues.
If several warning signs apply, request a free review so the issue can be routed properly.