What you get
The checklist helps you gather evidence for sales, installation, warranty and aftercare issues. It is designed for homeowners who have papers in different places and need a clear starting point.
Who this is for
Use it if you are worried about promised savings, poor workmanship, roof damage, inverter faults, missing warranties or an installer that has stopped responding.
Evidence to gather
contract, order form and quote
sales illustration, brochure or advert
emails, SMS, WhatsApp messages and call notes
photos of panels, roof, inverter, wiring or damage
monitoring data, generation screenshots and error messages
MCS certificate, warranties and insurance-backed guarantees
complaint letters and replies
How to use it
Collect what you already have first. Do not delay asking for help just because one document is missing. Mark missing items and request copies from the seller, installer or warranty provider where needed.
Keep original documents safe
Keep original documents in a safe place and share copies unless you are specifically asked for an original. Remove unrelated personal details before sharing documents where they are not needed for the review.
Related pages
FAQs
Do I need all items on the checklist?
No. The checklist helps you see what is useful, not what is mandatory in every case.
Should I send original documents?
Keep originals and send copies unless a formal process specifically requires otherwise.
Can photos help?
Yes, especially for workmanship, roof damage, inverter errors and installation concerns.
Use the checklist to collect the strongest documents, then request a review if the evidence points to a suitable complaint route.