Terms and Conditions

Website Terms of Use

IMPORTANT: PLEASE READ CAREFULLY BEFORE USING THIS WEBSITE

These Website Terms of Use govern your use of the Solar Panel Advice Centre website.

By using this website, you agree to these terms. If you do not agree to these terms, you should not use this website.

These terms should be read alongside our:

Privacy Policy
Cookie Policy
Complaints Procedure

1. General

This website is owned, operated and maintained by European Consumer Claims.

Solar Panel Advice Centre is an enquiry and information website for UK consumers who may have concerns about solar panel purchases, sales practices, installation issues, system performance, contractual terms, or related consumer matters.

Solar Panel Advice Centre is not a separate contracting entity for customer services. If you submit an enquiry through this website, your enquiry will be referred to European Consumer Claims for assessment.

If, following that assessment, you decide to become a customer, any customer contract will be with European Consumer Claims and will be subject to European Consumer Claims’ own terms, documentation and payment arrangements.

This website is intended for use by residents of the United Kingdom only.

These Website Terms of Use are governed by and interpreted in accordance with the laws of England and Wales.

2. About this website

Solar Panel Advice Centre provides general information, resources and enquiry support for UK consumers who may have concerns about solar panel purchases, sales practices, installation issues, system performance, contractual terms, or related consumer matters.

The purpose of this website is to allow visitors to access general information and submit enquiries for assessment by European Consumer Claims.

The content on this website is provided for general information only. It is not intended to amount to legal, technical or other professional advice.

Submitting an enquiry through this website does not mean that you have become a customer of Solar Panel Advice Centre or European Consumer Claims. A customer relationship will only arise if European Consumer Claims agrees to provide services to you and you enter into a separate contract with European Consumer Claims.

3. No legal advice

The information on this website does not constitute legal advice.

Submitting an enquiry through this website does not create a solicitor-client relationship, legal retainer or professional adviser relationship.

Enquiries submitted through this website are referred to European Consumer Claims for assessment. Where appropriate, European Consumer Claims may assess your enquiry and explain whether your circumstances may be suitable for further review.

Any customer relationship, paid service, assessment, review or contractual arrangement will be with European Consumer Claims and will be subject to separate terms, checks, documentation and acceptance.

4. No technical advice

The information on this website does not constitute technical, engineering, electrical, installation, energy performance or building advice.

Any information about solar panel systems, installation issues, system performance, energy savings, equipment, batteries, inverters or related matters is provided for general information only.

You should seek advice from an appropriately qualified professional if you require technical guidance about your solar panel system, electrical safety, building works, energy performance, repairs or installation standards.

5. No guarantee of outcome

We do not guarantee that any enquiry, complaint, contract review, claim, dispute or legal matter will be successful.

Any assessment or indication given following an enquiry will depend on the individual facts, documents, evidence, applicable law, time limits, provider position, and any other relevant circumstances.

Past outcomes, examples, testimonials, articles or case studies should not be treated as a guarantee that the same or similar result will apply to you.

6. Copyright

All rights in the design, text, graphics, images, videos, logos, layout, documents, downloads and other material on this website are owned by us, licensed to us, or owned by relevant third parties.

You may electronically copy or print portions of this website solely for your own personal, non-commercial use.

You must not reproduce, copy, modify, distribute, publish, republish, sell, license, upload, transmit, display, scrape, extract or otherwise use any material from this website for commercial purposes without our prior written permission.

7. Intellectual property rights

All intellectual property rights and other rights, including trademarks, trading names, domain names, logos, branding, content, graphics and materials, belong to Solar Panel Advice Centre, European Consumer Claims or relevant third parties.

You do not acquire any ownership rights in this website or its content by using the website.

You must not use or reproduce our name, logo, branding, content or materials in any way that infringes our rights or the rights of any third party.

8. Use of this website

You agree to use this website only for lawful purposes.

You must not use this website:

- In any way that breaches applicable law or regulation;
- In any way that is fraudulent, misleading, harmful or unlawful;
- To transmit spam, malicious software, viruses or harmful code;
- To attempt to gain unauthorised access to the website, server, systems or data;
- To interfere with the security, availability or operation of the website;
- To copy, scrape, harvest or extract data from the website without permission;
- To impersonate another person or provide false information;
- To submit offensive, defamatory, abusive, threatening or unlawful content.

We reserve the right to restrict, suspend or block access to this website where we believe these terms have been breached or where necessary to protect the website, our users, our systems or our business.

9. Website availability

We aim to keep this website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, error-free or free from viruses or other harmful material.

We may suspend, withdraw, update, amend or restrict access to all or part of the website at any time without notice.

You are responsible for ensuring that your own devices, software and systems are suitably protected when accessing this website.

10. Accuracy of information

We take reasonable care when preparing website content, but we do not guarantee that the information on this website is accurate, complete, up to date or suitable for your particular circumstances.

The solar panel, consumer, legal and regulatory landscape may change over time. Website content may become outdated or may not reflect your specific facts.

We may update, change or remove website content at any time without notice.

11. Disclaimer

This website is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we exclude all representations, warranties, conditions and guarantees, whether express or implied, relating to this website, its content, availability, accuracy, completeness or suitability for any purpose.

We do not warrant that this website will be free from errors, defects, viruses, malicious code or other harmful components.

12. Limitation of liability

To the fullest extent permitted by law, Solar Panel Advice Centre, European Consumer Claims, our partners, employees, officers, agents, contractors and representatives shall not be liable for any loss or damage arising from or in connection with:

- Your use of this website;
- Your inability to use this website;
- Reliance on website content;
- Errors, omissions or inaccuracies in website content;
- Technical problems, interruptions or delays;
- Third-party websites or content;
- Loss of data, income, profit, business, opportunity, goodwill or reputation;
- Indirect, consequential, special or incidental loss or damage.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.

Nothing in these terms is intended to limit any rights you may have as a consumer that cannot be excluded by law.

13. Third-party links

This website may contain links to third-party websites, resources, articles, platforms or services.

These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, accuracy, availability, security, privacy practices or terms.

The inclusion of a third-party link does not mean that we endorse, approve or accept responsibility for that website, its operator, its content or its services.

You should review the terms and privacy policies of any third-party websites you visit.

14. Data protection

We take the protection of personal information seriously.

Where you provide personal information through this website, by phone, email, SMS, live chat, form submission or another method, we will process that information in accordance with our Privacy Policy.

Enquiries submitted through this website are referred to European Consumer Claims for assessment. Further information about how personal information is collected, used and shared is set out in our Privacy Policy.

Our website may also use cookies and similar technologies. For more information, please read our Cookie Policy.

15. Payments and customer contracts

Solar Panel Advice Centre does not take payments directly through this website.

Solar Panel Advice Centre is not the contracting party for any paid customer service.

If your enquiry progresses and you decide to become a customer, your contract will be with European Consumer Claims. Any payment arrangements, service terms, cancellation rights, customer documentation and contractual obligations will be provided by European Consumer Claims separately.

You should read any European Consumer Claims documentation carefully before agreeing to become a customer or making any payment.

16. Messaging Terms and Conditions

When you opt in to receive SMS, WhatsApp, email or other electronic messages from Solar Panel Advice Centre or European Consumer Claims, we may send you marketing, informational or service-related messages.

By opting in to messages, you agree to receive recurring messages using the contact details you provided.

Message frequency may vary depending on your enquiry, interaction with us, and the type of communication you have agreed to receive.

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, you should contact your mobile provider. Mobile carriers are not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

You can unsubscribe from marketing messages at any time by following the instructions provided in the message. This may include clicking an unsubscribe link, replying STOP, or contacting us directly.

For support, please email:

compliance@solarpaneladvicecentre.co.uk

If you change or transfer your mobile number, you should unsubscribe from the original number or notify us so that we can update our records.

We may change or terminate our messaging programme at any time. We may also update these Messaging Terms and Conditions from time to time. Changes will take effect when posted on this website.

For more information about how we use personal information for messaging, please read our Privacy Policy.

17. Changes to these terms

We may revise these Website Terms of Use at any time.

Any changes will be posted on this page. By continuing to use this website after changes are posted, you agree to the updated terms.

You should check this page from time to time to ensure you understand the terms that apply when using this website.

18. Applicable law and jurisdiction

These Website Terms of Use are governed by and interpreted in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or in connection with these terms or your use of this website.

19. Contact us

If you have any questions about these Website Terms of Use, please contact:

Solar Panel Advice Centre
The Old Boathouse
26 Thameside
Henley-on-Thames
RG9 2LJ

Email: compliance@solarpaneladvicecentre.co.uk

Last updated: July 2026