Solar Panel Claims

If your solar panels were sold on promises that have not matched reality, you may have grounds to complain. This page explains the main claim routes for UK homeowners and what evidence usually matters.

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Why this matters

Solar panels can be a good investment when the system is specified honestly, priced fairly and installed properly. The issue is not solar technology itself. The issue is whether the sale, installation or aftercare matched what you were told.

A solar panel claim is not one single type of complaint. It can involve misleading savings claims, pressure selling, poor installation, roof damage, inverter failure, missing warranties or an installer that has stopped responding.

We are not a government scheme, energy supplier or solar installer. Solar Panel Advice Centre helps homeowners organise the facts, understand the likely route and decide whether a free case review is sensible.

    Warning signs

    • the savings or performance are materially different from what was represented during the sale
    • the quote or contract does not match the verbal explanation
    • the system is faulty, underperforming or causing damage
    • you were told a grant, free scheme or official backing applied
    • the installer or sales company is not dealing with your complaint

    Evidence to gather

    • contract or order form
    • quote, proposal or savings illustration
    • emails, SMS, WhatsApp messages, call notes or sales brochures
    • photos of the panels, inverter, roof, workmanship or damage
    • monitoring app screenshots, generation data, error messages or complaint replies

    Routes that may apply

    The right route depends on who sold and installed the system, what went wrong, what aftercare was provided and what your documents show.

    • complaint to the installer, sales company or supplier
    • warranty, manufacturer or insurance-backed guarantee route
    • MCS, RECC or Green Homes Dispute Resolution where relevant

    How a free review helps

    A free review is designed to sort the issue into the right category before you spend time on the wrong complaint. You can explain what happened in plain English, then add documents later if they are available.

    The review normally looks at the sales promise, the written paperwork, the way the system was sold, the installation position and any aftercare or warranty response.

    Roof-mounted solar panels in low winter daylight

    Related pages

    Mis-Sold Solar Panels Faulty Solar Panel Installation Solar Panel Claim Review Guide Solar Panel Evidence Checklist

    FAQs

    What counts as a solar panel claim?

    It may involve mis-selling, poor workmanship, underperformance, warranty failure or a company failing to respond. The route depends on the facts and documents.

    Do I need proof before asking for a review?

    You need enough information to explain what happened. The most useful proof is usually the quote, contract or order form, sales illustration, messages and photos.

    If the sale or installation has left you worse off than expected, ask for a free review before choosing a complaint route.