Cookie Policy
Introduction
This Cookie Policy explains how cookies and similar technologies may be used on the Solar Panel Advice Centre website.
Cookies are small files or identifiers used to make websites work, remember choices, measure usage and support relevant advertising or follow-up where permitted.
Cookie Policy
This Cookie Policy explains how Solar Panel Advice Centre uses cookies and similar technologies on our website.
For the purposes of this Cookie Policy, “Solar Panel Advice Centre”, “we”, “us” or “our” refers to Solar Panel Advice Centre, a trading brand connected with European Consumer Claims.
Our contact details are:
Solar Panel Advice Centre
The Old Boathouse
26 Thameside
Henley-on-Thames
RG9 2LJ
Email: compliance@solarpaneladvicecentre.co.uk
- What are cookies?
Cookies are small text files that are placed on your computer, smartphone, tablet or other device when you visit a website.
Cookies help websites work properly, improve user experience, remember preferences, understand how visitors use a website, and support advertising and marketing activity.
Similar technologies may include tracking pixels, tags, scripts, local storage, software development kits, device identifiers and other tools that collect or store information about your visit.
- How we use cookies
Our website may use cookies and similar technologies to:
- Make the website work properly;
- Improve the speed, security and functionality of the website;
- Remember your cookie choices and preferences;
- Allow you to complete forms and submit enquiries;
- Understand how visitors use our website;
- Measure the performance of our website and marketing campaigns;
- Improve our website content, layout and user experience;
- Help us understand which adverts, emails, SMS campaigns or online campaigns generate enquiries;
- Show relevant advertising or measure advertising performance on platforms such as Google and Meta;
- Support live chat, call tracking, form tracking, CRM and enquiry management tools.
- Types of cookies we use
We may use the following types of cookies.
Strictly necessary cookies
These cookies are required for the website to function properly. They may be used for security, page loading, form submission, cookie consent management and basic website operation.
These cookies cannot usually be switched off through our website because the site may not work properly without them.
Analytics and performance cookies
These cookies help us understand how visitors use our website.
They may tell us information such as:
How many people visit the website;
Which pages are viewed;
How long visitors spend on the site;
How visitors arrived at the website;
Which pages or forms generate enquiries;
Whether visitors are using a desktop, mobile or tablet device;
Whether the website is working properly on different browsers or devices.
We may use tools such as Google Analytics or similar analytics platforms.
Functional cookies
These cookies allow the website to remember choices you make and provide enhanced features.
They may be used to remember preferences, support form functions, operate live chat, or improve your experience when returning to the website.
Marketing and advertising cookies
These cookies and tracking technologies help us measure, manage and improve our advertising and marketing.
They may be used to:
Measure the effectiveness of adverts;
Understand whether someone submitted an enquiry after seeing or clicking an advert;
Help us avoid showing irrelevant adverts;
Create or measure website visitor audiences;
Support remarketing or retargeting campaigns;
Understand performance across Google, Meta, email, SMS and other marketing channels.
We may use tools such as Google Ads, Meta Pixel, Mailchimp tracking, CRM tracking or similar marketing technologies.
These cookies may be set by us or by third-party advertising and marketing platforms.
Live chat, call tracking and form tracking cookies
Our website may use live chat, call tracking, form tracking or enquiry management tools.
These technologies may help us:
Respond to enquiries;
Connect website visits to form submissions or phone calls;
Understand which campaign or page led to an enquiry;
Improve customer service;
Monitor performance and compliance;
Manage enquiries through our CRM or communication systems.
- Third-party cookies
Some cookies and similar technologies may be set by third-party providers whose tools we use on our website.
These may include:
- Google Analytics;
- Google Ads;
- Google Tag Manager;
- Meta Pixel, including Facebook and - Instagram advertising tools;
- Mailchimp or other email marketing platforms;
- CRM and lead management providers;
- Live chat providers;
- Call tracking providers;
- Form tracking providers;
- Website hosting, security and performance providers.
These third parties may use cookies and similar technologies in accordance with their own privacy and cookie policies.
- Consent to cookies
When you first visit our website, you may be shown a cookie banner or cookie consent tool.
Strictly necessary cookies may be used without your consent because they are needed for the website to work.
Non-essential cookies, such as analytics, marketing, advertising, tracking and certain functional cookies, should only be used where you have given consent.
You can accept, reject or manage non-essential cookies through our cookie banner or cookie settings, where available.
You can withdraw or change your cookie consent at any time by using the cookie settings tool on our website, where available, or by clearing cookies from your browser and revisiting the website.
- Managing cookies through your browser
You can also control or delete cookies through your browser settings.
Most browsers allow you to:
- See what cookies are stored;
- Delete cookies;
- Block all cookies;
- Block third-party cookies;
- Allow cookies from specific websites;
- Set preferences for future browsing.
The way to manage cookies depends on the browser you use. You should check your browser’s help section for instructions.
Please note that blocking or deleting cookies may affect how our website works. Some features, such as forms, security tools, preference settings or live chat, may not function properly.
- Cookies we do not knowingly use
We do not knowingly use cookies to:
Collect sensitive personal information without your knowledge;
Access files from your device;
Store payment card details;
Make decisions about you without human involvement;
Sell your personal information.
- Website forms and campaign tracking
When you complete a form on our website, cookies and similar technologies may help us understand how you reached the form.
For example, we may collect information about:
- The page you visited before submitting the form;
- The advert, email, SMS or campaign that brought you to the website;
- The time and date of your enquiry;
- The device or browser used;
- The referral source, such as Google, Meta, email, SMS or another website.
This helps us respond to your enquiry, improve our website, measure campaign performance, prevent misuse and manage our records.
- Updates to this Cookie Policy
We may update this Cookie Policy from time to time.
Any changes will be posted on this page. Where appropriate, we may also update our cookie banner, consent tool or Privacy Policy.
- More information
For more information about how we use personal information, please read our Privacy Policy.
If you have any questions about this Cookie Policy or how we use cookies, please contact:
Solar Panel Advice Centre
The Old Boathouse
26 Thameside
Henley-on-Thames
RG9 2LJ
Email: compliance@solarpaneladvicecentre.co.uk
Last updated: July 2026