Helpful information to gather
For an initial enquiry you do not need to gather any specific information. Below are suggested basics that can help us advise you better.
who sold or installed the solar panels
the year you signed or had the system installed
what was promised about savings, output, grants or installation quality
what you were told about savings, payback, grants or export income
what has gone wrong since installation
whether you have the contract, quote, sales illustration or messages
whether you have already complained and what response you received
Contact routes
Use the contact form for the clearest first review. Solar Panel Advice Centre is part of European Consumer Claims (ECC), and enquiries submitted through this website are received and reviewed by ECC.
If a further service may be suitable, the provider, terms and any commercial relationship will be explained clearly before you decide whether to proceed. Keep copies of documents and do not send originals unless specifically requested by a formal complaint process.
contact form for the clearest written first review
call-back request if you need to explain the situation verbally
document upload or follow-up email when evidence is ready
evidence checklist if you want to organise paperwork first
Before you send documents
Remove anything you do not need to share at this stage. Keep originals safe. Send only what is relevant to the solar sale, installation, complaint or evidence request.
Related pages
FAQs
Can I contact you without all the paperwork?
Yes. Explain what happened and list what you do and do not have.
What happens after I contact you?
Your enquiry is reviewed so the likely issue and next evidence can be identified. The response depends on the information provided.
Is submitting an enquiry a guarantee of a claim?
No. It starts a review. The outcome depends on your documents, evidence and circumstances.